Qualifying residential members who are 65 or older or handicapped members will be given special attention and consideration in regard to their electric service. "Handicapped Person" is any residential member who is certified to the Cooperative as having a severe physical or mental impairment, which substantially limits their ability to pay for electric service. Certification shall be provided by a physician, licensed psychologist, the United States Veterans Administration, the Social Security Administration, the Arkansas Department of Human Services, the Arkansas State Hospital, or a licensed mental health center. Special efforts on behalf of qualifying members include:
- Service will not be suspended in summer when the National Weather Service forecasts a temperature of 95 degrees Fahrenheit or higher.
- At least 72 hours before suspending service to an identified elderly or handicapped account, the Cooperative will make 2 attempts at different times of day to contact the member, an adult at the premises, or someone previously designated by the member, either in person or by telephone, to explain that suspension of service is imminent and the steps that can be taken to avoid suspension.