Bills will be rendered regularly and will show the essential facts upon which the bill is based. The bill will include the following information:
- Name, address, and account number of the member;
- The beginning and ending meter readings;
- The date of the meter readings.
- The number of days in the billing period.
- The quantity of kWh consumed;
- The applicable rate schedule designation;
- The net amount of all payments and credits made during the billing period
- Any previous balance;
- The date the bill was mailed;
- The date the bill is due.
- A list of all charges and credits, including: Deposit installments; Deposit refunds; Automatic adjustments; Member or minimum charges;
- Taxes by kind;
- Charges for non-utility merchandise, service, or equipment;
- If the meter is not accessible and the usage is estimated, this fact will appear on the bill.
- Any abbreviations for terms that explain billing will be identified.
- A statement that the member may contact the utility about any problem with billing or service, or for a delayed payment agreement. This statement will include the address and telephone number where members can call the cooperative without charge.
The Cooperative uses the AMI meter system. AMI stands for Advanced Metering Infrastructure. To record your meter reading for your own use, simply copy the numbers from the meter register. If access to a meter is not available to our meter system, standard estimation is based on the consumption for the same time at that location the year before. If no figures are available for the current member at that location for the previous year, the average usage for that member class is used to estimate the bill.
Where applicable, the automatic adjustment charges are Energy Cost Adjustment and Cost of Debt Adjustment. These adjustments are explained in detail in the Summary of Rates.
A bill rendered by mail shall not be mailed later than the date indicated on the bill. The due date of the bill will be 22 calendar days after the date the bill is mailed. Service may be suspended after a written notice has been given to the member in the form of a "Shut-Off" notice. If the Cooperative mails this notice, the member has 5 days, which begins 3 calendar days after the date the notice is placed in the U.S. mail.
When service has been suspended, the Cooperative will reconnect service as soon as the reason for the suspension has been resolved. If the reason was unlawful use of service, the Cooperative may suspend service without prior written notice. The Cooperative may, before reconnecting service, require a reasonable payment of estimated service rendered and a deposit equal to the estimated bill for 6 average billing periods plus the cost of potential damage to Cooperative equipment, or may refuse to reconnect service until ordered by the Arkansas Public Service Commission. If the reason for suspension is failure to pay a delinquent bill, the service will not be reconnected until the total amount of the bills, reconnection fees, and the required deposit amount have been paid.