The Cooperative will postpone the suspension of service to a residential member for up to 30 days in cases where a "Certified Medical Emergency" exists.
A "Certified Medical Emergency" exists when a member furnishes the Cooperative with a physician's certificate signed by a physician stating that the suspension of service could give rise to a substantial risk of death or gravely impair the health of the member or another permanent household resident.
The certificate must identify the nature of the emergency, the consequences of being without service, and how long the emergency will likely exist. A certificate may be renewed 1 time.