E-Bill
Ouachita Electric Cooperative Corporation (OECC) offers an internet-based bill presentment and payment solution called E-Bill. Unlike other electronic-based payment processors that offer only a “snapshot” view of payment information, E-Bill allows posting of payments that can be viewed in real time. E-Bill will allow you to have access to your electric account information 24-hours a day, 7 days a week.
E-Bill Features:
- Email notification: Members will receive an email notification when a new electric bill is generated. The email includes a link for easy navigation directly to your billing information. You can use E-Bill to review account information and pay your electric bill, or you may choose to pay in a different manner. The choice is yours.
- Multiple accounts: For members who have multiple accounts, you will be able to easily view each account and pay all accounts with a single payment.
- Account history: Members will be able to view current and historical billing information and payment history.
- Payment processing: Pay your bill electronically using a Visa, Mastercard, American Express, or Discover brand credit or debit card, or using an electronic check transaction.
- No charge: There is no charge for using the E-Bill service.
E-Bill Frequently Asked Questions:
The E-Bill payment system requires an email address for proper identification and processing. If you don’t have an email address, consider choosing a free email service.
Any web browser of your choosing will work, e.g., Internet Explorer, Netscape, Mozilla, etc.
No. The E-Bill service is free.
Log in to E-Bill with your old address and click “Change My Email” in the left navigation bar. Provide the necessary information to make your change.
From the E-Bill login page, click “Click Here to Retrieve It.” Enter your account number and email address. Your password will be sent to your email address, or you may contact a member service representative.
Ouachita Electric Cooperative accepts Visa, Mastercard, American Express, and Discover brand credit and debit cards, or electronic checks for E-Bill payments.
The E-Bill payment site is available 24 hours a day. You may also make multiple payments during the month to your account.
If payments are made Monday through Friday, prior to 5 p.m., they will be posted to your account the same business day. Payments made after 5 p.m. Monday through Friday, and all weekend and holiday payments, will be posted to your account the next business day.
No. The E-Bill system does not feature a recurring payment process. However, you may enroll your account in our Automatic Bank Draft plan.
Once you have made your payment, you will see a “Payment Complete” confirmation screen with an authorization code, transaction date & time, and transaction ID. You can also log off of E-Bill and then log back in to see the payment transaction reflected on your balance.
Yes. The E-Bill website is a secured website.
Yes.
No. You can still pay your bill through other available options. Payments may be brought to either of our 2 offices or mailed using the envelope included with your bill. A recurring automatic bank draft is also available. You can also pay your bill by telephone with a Visa brand debit or credit card or an electronic check.
No. The E-Bill payment site only allows 1 user ID and email address per membership.
Yes. If the payment is received on or before 5 p.m. Monday through Friday. Any payments made after this time may cause your service to be disconnected and your account to be charged applicable fees.
This depends on your billing cycle, which will remain the same as it is now. Once you register for E-Bill, you will receive an email each month when your current bill is available to view and pay.
During business hours, 8 a.m. to 4:30 p.m. Monday through Friday, contact any office Member Service Representative. You may also ask your question by emailing Ouachita Electric Cooperative. We currently do not offer after-hours support.
Paperless Billing
Say goodbye to misplaced bills and clutter with paperless billing from Ouachita Electric Cooperative. By going paperless, you can conveniently view and pay your electric bill online, all while making a positive impact on the environment.
Best of all, it’s easy, convenient, and absolutely free.
Benefits of Paperless Billing
- No paper bills or mailing checks
- Environmentally friendly
- Helps keep electricity costs down
- Receive email notices regarding your account
- Safe and secure: all online transactions are processed securely
- Ability to make payments immediately; no more worrying about mailing in your payment
- View your monthly bill in easy-to-read PDF format
Sign Up For Paperless Billing
You can now sign up for paperless billing through the OECC app:
- Log in to the OECC app
- Click on the white bar with your account info
- Click “Menu” at the bottom of the page
- Click “My Account”
- Click “E-notifications”
- Click “Bill Method”
- Pick E-Bill at the bottom of the page
If you have any questions or need help signing up for paperless billing, call our office at (877) 252-4538, and a member service representative can assist you.