Billing Procedures
What’s Included on Your Monthly Bill
Bills will be rendered monthly and will include the following information:
1
The name and account number of the member
2
The period covered by the bill
3
Meter reading
4
The quantity consumed
5
If the quantity is an estimate, it will be noted by a code number referenced on the card
6
Any previous balance
7
The net amount of all payments and other credits
8
The gross and net amount of the bill, with “late payment charge” shown
9
The date the bill was mailed
10
The due date of the bill
11
The designation of the applicable rate schedule
12
All automatic adjustment clause charges
13
The Cooperative’s name, address, and telephone number
Adjustments & Meter Readings
In addition to the basic rates, an energy and cost of debt adjustment will be billed. These adjustments may be either positive or negative in amount.
If no meter reading is received by the cooperative, the bill for the account will be estimated.
If the cooperative has not received a reading for 2 consecutive months, the meter will be read by the cooperative, and a $5 meter reading fee will be added to the member’s bill.
This fee increases if the cooperative must read the meter again in a 12-month period.
Payment Due Dates & Late Charges
A bill rendered by mail shall not be mailed later than the date indicated on the bill. The bill is payable on or before the 22nd of the month following the date of the bill.
For bills collected after the 22nd, the utility may calculate the late payment charges only on an overdue portion of a bill for utility service.
10% on the first $30
2% on the remaining balance
Bills are considered delinquent after the due date on the bill, and service may be discontinued after a “shut-off” notice has been issued. Suspension of service may be delayed when a serious medical condition exists or when a delayed payment agreement has been entered into with the cooperative. These options are available through any office of the cooperative.
Shut-Off Notices & Reconnection
Any unpaid accounts as of the due date of the bill will be mailed a “Shut-Off Notice”. This notice will allow 5 additional days to pay the delinquent account prior to termination of service.
When service has been discontinued, the cooperative will schedule reconnection of service as soon as the delinquent bill and reconnect fee are paid.
Reconnect Fees:
$50
Regular hours (Monday through Friday, 8 a.m. to 4:30 p.m.)
$75
Outside regular hours
If the reason for the termination was the unlawful or fraudulent use of the service, the cooperative may discontinue service without prior written notice. The Cooperative may, prior to reconnecting service, require a reasonable payment of estimated service rendered or may refuse to reconnect service until ordered by the PSC.
Discontinuing Service
A member who wishes to discontinue service may:
Telephone their request
Personally inform the utility
Give written notice
Until the cooperative receives such notice, the member shall remain liable for all charges of services rendered.
OECC Contact Information
Provides local office addresses, business hours, web address and important phone numbers.
Your Account Information
Your account number, member name, and contact information. To update your information, please call (877) 252-4538.
Billing Summary
Provides the service dates, present reading, and the number of days in the billing cycle. Also, the amount of kWh used in the same cycle for the previous bill.
Usage Comparison & Chart
Graph compares usage history. The chart shows a monthly comparison of usage over the last 13 months.
Remit Portion
The bottom of your bill is the portion that is to be submitted with your payment. If you are submitting 1 payment for multiple bills, please be sure to include all remit slips associated with that payment. This will ensure that all accounts are paid accordingly.
Breakdown of Charges:
Energy
Kilowatt hours used multiplied by the current rate per kWh.
Availability Charge
A fixed charge designed to recover the basic monthly costs of providing poles, wire, transformers, meters, billing, etc.
Cost of Energy Adjustment
Variable factors that compensate for generation fuel prices and the maintenance and upgrading of the existing system infrastructure. Because energy costs change regularly, you may see a credit or charge each month, depending on current energy prices and the amount of energy used.
Due Date
Total due should be paid in full on or before the due date. Any payment received after the due date will incur said late payment charges.
OECC Contact Information
Provides local office addresses, business hours, web address, and important phone numbers
Your Account Information
Your account number, member name, and contact information. To update your information, please call (877) 252-4538.
Billing Summary
Provides the service dates, present reading, and the number of days in the billing cycle. Also, the amount of kWh used in the same cycle for the previous bill.
Usage Comparison & Chart
Graph compares usage history. The chart shows a monthly comparison of usage over the last 13 months.
Remit Portion
The bottom of your bill is the portion that is to be submitted with your payment. If you are submitting 1 payment for multiple bills, please be sure to include all remit slips associated with that payment. This will ensure that all accounts are paid accordingly.
Breakdown of Charges:
Energy
Kilowatt hours used multiplied by the current rate per kWh.
Availability Charge
A fixed charge designed to recover the basic monthly costs of providing poles, wire, transformers, meters, billing, etc.
Cost of Energy Adjustment
Variable factors that compensate for generation fuel prices and the maintenance and upgrading of the existing system infrastructure. Because energy costs change regularly, you may see a credit or charge each month, depending on current energy prices and the amount of energy used.
Solar Credit
This number will be applied to the credit kWh next billing cycle.
Due Date
Total due should be paid in full on or before the due date. Any payment received after the due date will incur said late payment charges.