Touchstone Energy® Cooperatives

The Touchstone Energy Cooperatives brand represents a nationwide alliance made of more than 700 local, consumer-owned electric cooperatives in 46 states. Touchstone Energy co-ops collectively deliver power and energy solutions to more than 30 million members every day. Electric cooperatives distribute power for 75 percent of the U.S. land mass over 2.4 million miles of power lines.

Electric cooperatives were established to provide electricity to rural America, and now make up the largest electric utility network in the nation. Touchstone Energy is the national brand identity for that network.

Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for the members they serve. Touchstone Energy co-ops provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.

Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “81” out of a possible 100, outclassing utility industry satisfaction score of “74.”

To learn more about Touchstone Energy, visit their website.

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**Attention members**

Ouachita Electric will be scheduling two outages in October to facilitate upgrades to the transmission lines. These outages will impact members served by the Holly Springs substation. Each outage is anticipated to last four to six hours and will be scheduled for late Friday nights through early Saturday mornings. The specific dates are contingent on weather conditions and may be adjusted accordingly. The scheduling aims to minimize disruption for affected members.

We encourage our members to prepare for these planned outages in advance. Suggested preparations include: 

**Why are we doing this?** 

Our contracted transmission line crew has been diligently working for months to replace outdated transmission line poles with new ones. This project aims to prevent more extensive outages and protect Ouachita Electric's infrastructure. To continue this important work safely and effectively, brief outages will be necessary to allow the crew to complete their tasks. Thank you for your understanding and cooperation.

For any questions or concerns, please contact us at 877-252-4538.