E-Bill FAQ

Q. What if I don’t have an email address?
A. The E-Bill payment system requires an email address for proper identification and processing. If you don’t have an email address, consider choosing a free email service.

Q. Which web browser can I use?
A. Any web browser of your choosing will work, e.g. Internet Explorer, Netscape, Mozilla, etc.

Q. Is there a charge for using E-Bill?
A. No. The E-Bill service is free.

Q. My email address has changed since I first registered for E-Bill? What do I do?
A. Log into E-Bill with your old address and click, “Change My Email” in the left navigation bar. Provide the necessary information to make your change.

Q. I’ve lost my password. How do I retrieve it?
A. From the E-Bill login page, click “Click Here to Retrieve It.” Enter your account number and email address. Your password will be sent to your email address, or you may contact a customer service representative.

Q. What brand of credit cards do you accept?
A. Ouachita Electric Cooperative accepts VISA, MasterCard, American Express and Discover brand credit and debit cards, or electronic checks for E-Bill payments.

Q. When can I pay my electric bill using E-Bill?
A. The E-Bill payment site is available 24 hours a day. You may also make multiple payments during the month to your account.

Q. When will my payment get posted to my account?
A. If payments are made Monday through Friday, prior to 5:00 p.m., they will be posted to your account the same business day. Payments made after 5:00 p.m. Monday through Friday, and all weekend and holiday payments, will be posted to your account the next business day.

Q. May I set up my account for recurring payments on E-Bill?
A. No. The E-Bill system does not feature a recurring payment process. However, you may enroll your account in our Automatic Bank Draft plan.

Q. After making an E-Bill payment, how do I know the payment has been received?
A. Once you have made your payment, you will see a “Payment Complete” confirmation screen with an authorization code, transaction date & time, and transaction ID. You can also log off of E-Bill and then log back in to see the payment transaction reflected on your balance.

Q. Is my online electric bill, account information and payment information confidential?
A. Yes. The E-Bill website is a secured website.

Q. If I enroll in E-Bill, will I still receive a paper copy of my bill?
A. Yes.

Q. If I enroll in E-Bill, do I have to pay by E-Bill every month?
A. No. You can still pay your bill through other available options. Payments may be brought to any of our five offices or mailed using the envelope included with your bill. Recurring automatic bank draft is also available. You can also pay your bill by telephone with a Visa brand debit or credit card or electronic check.

Q. Can I register more than one ID to view and/or pay on my account?
A. No. The E-Bill payment site only allows one user ID and email address per membership.

Q. If I received a “Shut-off Notice”, can I pay my bill with E-Bill on my last day to pay?
A. Yes. If the payment is received on or before 5:00 p.m. Monday through Friday. Any payments made after this time may cause your service to be disconnected and your account to be charged applicable fees.

Q. When does my bill appear online each month?
A. This depends on your billing cycle, which will remain the same as it is now. Once you register for E-Bill, you will receive an email each month when your current bill is available to view and pay.

Q. Who do I contact for technical difficulties when using E-Bill?
A. During business hours, 8:00 a.m. to 4:30 p.m. Monday through Friday, contact any office Member Service Representative. You may also email your question to noneal@oecc.com. We currently do not offer after-hours support.


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